Last updated: 23 April 2026
1. Introduction
Digital Adventures ("Digital Adventures", "we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have in relation to your personal information.
This Policy applies to https://digitaladventures.com.au and all related subdomains, pages, and services operated by Digital Adventures (collectively, the "Services").
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with the UK/EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) for visitors in those jurisdictions.
By using the Services, you acknowledge that you have read and understood this Policy.
Our details:
Digital Adventures
Melbourne, Victoria, Australia
ABN: 93 697 144 531
ACN: 697 144 531 (if incorporated)
Contact: privacy@digitaladventures.com.au
2. Information we collect
We collect information in three ways: information you provide directly, information we collect automatically, and information from third parties.
2.1 Information you provide directly
When you interact with the Services, you may provide us with:
- Contact details, name, email address, phone number, company name, and job title when you complete a contact form, subscribe to our newsletter, or book a call.
- Project information, details you share about your project, including budget range, timelines, and technical requirements.
- Correspondence, the content of emails, messages, or calls you have with us.
- Application information, if you apply for a role, we collect CV, cover letter, work history, and any other information you provide.
- Account information, if we offer a client portal, we may collect login credentials and account preferences.
2.2 Information collected automatically
When you visit the Services, we automatically collect:
- Device and browser information, IP address, device type, operating system, browser type and version, screen resolution, and language preferences.
- Usage information, pages visited, time spent on pages, clicks, scroll depth, referring URL, and exit pages.
- Cookies and similar technologies, see our Cookie Policy for the complete list.
2.3 Information from third parties
We may receive information about you from:
- Analytics providers (e.g., Google Analytics, PostHog)
- Advertising platforms (e.g., LinkedIn, Google Ads) when applicable
- Social media platforms when you interact with our profiles or content
- Business directories and enrichment services for B2B marketing purposes, where permitted by law
2.4 Anonymity and pseudonymity
Consistent with APP 2, you have the option to deal with us anonymously or by using a pseudonym where it is lawful and practicable to do so. For example, you can browse our Services without identifying yourself. Where we need to identify you to deliver a service (e.g., responding to a project enquiry), we will let you know.
3. How we use your information
We use personal information for the following purposes, consistent with APP 3 (collection) and APP 6 (use and disclosure):
| Purpose | Examples | Basis |
|---|---|---|
| Deliver our services | Respond to enquiries, provide quotes, deliver client projects | Primary purpose of collection; performance of a contract |
| Operate the website | Serve pages, run analytics, prevent fraud | Reasonably expected secondary purpose |
| Improve the Services | Understand how the site is used, A/B test, improve performance | Reasonably expected secondary purpose |
| Direct marketing | Send newsletters, case studies, service updates | Consent (APP 7); Spam Act 2003 (Cth) compliance |
| Recruitment | Process job applications | Primary purpose of collection |
| Legal compliance | Respond to lawful requests, comply with tax and accounting obligations | Required or authorised by Australian law |
| Security | Detect abuse, protect our infrastructure and users | Reasonably expected secondary purpose |
We do not sell your personal information. We do not use your personal information to train public or third-party AI models.
3.1 Direct marketing (APP 7)
We only send you direct marketing communications if you have consented, or where we are otherwise permitted by APP 7 and the Spam Act 2003 (Cth). Every marketing email includes a clear unsubscribe link. You can opt out at any time by clicking unsubscribe or emailing privacy@digitaladventures.com.au.
4. Who we share information with
Consistent with APP 6, we only share personal information in the circumstances below:
4.1 Service providers
We use carefully selected third-party service providers to operate our business. Each is bound by contractual obligations to protect your information and use it only on our instructions. Categories include:
- Hosting and infrastructure (e.g., Vercel, AWS, Cloudflare)
- Email delivery (e.g., Postmark, Resend, SendGrid)
- CRM and customer messaging (e.g., HubSpot, Intercom)
- Analytics (e.g., Google Analytics, PostHog)
- Payment processing (e.g., Stripe)
- Scheduling (e.g., Calendly, Cal.com)
- Customer support tools
- AI platform providers (e.g., Anthropic, OpenAI), used for service delivery where applicable, under processor-grade agreements that prohibit model training on our data
A current list of sub-processors is available on request from privacy@digitaladventures.com.au.
4.2 Legal and regulatory
We may disclose information if required by Australian law, regulation, legal process, or enforceable request from a government or regulatory body; or where necessary to protect the rights, property, or safety of Digital Adventures, our clients, or others.
4.3 Business transfers
If Digital Adventures is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction. We will notify affected individuals where legally required.
4.4 With your consent
We share information with other parties only where you have given us explicit consent to do so.
5. Overseas disclosure (APP 8)
We are based in Melbourne, Australia. Some of our service providers store or process information outside Australia, including in the United States, European Union, and United Kingdom.
Consistent with APP 8, before disclosing personal information overseas we take reasonable steps to ensure the overseas recipient does not breach the APPs in relation to that information. This typically includes contractual commitments and assessment of the recipient's privacy practices. In some cases, we may rely on an exception permitted under APP 8.2 (for example, where you have consented after being informed of the risks).
Under Section 16C of the Privacy Act, Digital Adventures may remain accountable for how overseas recipients handle your personal information.
6. Data retention
We retain personal information only as long as necessary for the purposes described in this Policy, or as required by Australian law.
| Category | Typical retention |
|---|---|
| Contact enquiries that don't lead to a project | 24 months |
| Client project records | 7 years after project close (to comply with Australian tax and record-keeping obligations) |
| Marketing subscribers | Until you unsubscribe, then deleted within 30 days |
| Job applications | 12 months after decision (or longer with your consent) |
| Website analytics | Up to 26 months |
| Security logs | Up to 12 months |
When we no longer need your personal information, we destroy it or de-identify it as required by APP 11.2.
7. Your rights
7.1 Rights under the Privacy Act 1988 (Cth)
Under the Australian Privacy Principles, you have the right to:
- Access (APP 12), request a copy of the personal information we hold about you.
- Correction (APP 13), ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
- Complain, lodge a complaint if you believe we have breached the APPs (see Section 11 below).
We will respond to access or correction requests within 30 days. We may charge a reasonable cost-based fee for access requests but will not charge for the request itself. We will not charge for corrections.
7.2 Rights under the UK/EU GDPR (where applicable)
If you are in the United Kingdom or European Economic Area, you additionally have rights of erasure, restriction, objection, portability, and withdrawal of consent in respect of processing to which the GDPR applies. To exercise these rights, contact privacy@digitaladventures.com.au. You may also lodge a complaint with your local data protection authority.
7.3 Rights under the CCPA (where applicable)
California residents have rights under the California Consumer Privacy Act to know, delete, correct, and opt out of sale or sharing of personal information. We do not sell personal information. To exercise these rights, contact privacy@digitaladventures.com.au.
7.4 How to exercise your rights
Email privacy@digitaladventures.com.au with the subject line "Privacy request" and describe what you would like us to do. We may ask you to verify your identity before we act on your request.
8. Security (APP 11)
We maintain technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- Encryption in transit (TLS) for all data transmitted between you and the Services
- Encryption at rest for sensitive data stores
- Access controls and least-privilege principles for team access
- Regular security reviews and dependency updates
- Incident response procedures aligned with the Notifiable Data Breaches scheme
No online service can guarantee absolute security.
9. Notifiable Data Breaches scheme
We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth).
If we experience an eligible data breach, that is, unauthorised access to, disclosure of, or loss of personal information that is likely to result in serious harm to any affected individual, we will:
- Notify affected individuals as soon as practicable
- Notify the Office of the Australian Information Commissioner (OAIC) as required
Our notification will include a description of the breach, the kinds of information involved, and the steps individuals can take to protect themselves.
10. Cookies and similar technologies
For details of the cookies we use and how to control them, see our Cookie Policy.
11. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at privacy@digitaladventures.com.au. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website:
oaic.gov.au - Phone: 1300 363 992
- Post: GPO Box 5288, Sydney NSW 2001
12. Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us and we will delete it.
13. Third-party links
The Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please read their privacy policies before providing any personal information.
14. Changes to this policy
We may update this Policy from time to time. When we do, we will update the "Last updated" date at the top and, where changes are material, we will provide additional notice (for example, by email or a prominent notice on the Services).
15. Contact us
If you have any questions, concerns, or requests regarding this Policy or our handling of your personal information:
Email: privacy@digitaladventures.com.au
Postal: Digital Adventures, Melbourne, Victoria, Australia
Privacy point of contact: privacy@digitaladventures.com.au
End of Privacy Policy. Last updated 23 April 2026.